Owning a business can bring about a fantastic journey. Last year, my wife, Judy, decided to begin this entrepreneurial journey herself when she launched Fargo Glamping, a business built on the idea of Glamour + Camping = Glamping. So far, it’s been a successful journey for Judy, and it’s been fun to see her idea take shape. But watching my wife’s business grow from the ground up has reminded me that relying only on the products or services a business provides isn’t going to make her company grow roots as successfully as she wants or needs. In today’s online world, it’s social proof and reviews that are the new currency. For example, I can show you a pretty picture of the tent she provides for a one-of-a-kind glamping event, but it doesn’t become real until you hear about the experience and imagine what the experience could be for yourself by reading a review, such as: Thank you so much for the wonderful experience! My daughter had the best birthday and she can’t wait to do it all again next year. The tent was more than we ever expected and was absolutely beautiful! The small details that you all do make


The day-to-day effort it takes to own and operate a print business can leave little time for anything else. But when the daily grind keeps you head-down and plugging away, time can pass by much more quickly than you realize. By the time you do get a chance to look up, you might be surprised that things you once thought were running like a well-oiled machine now need a little freshening up. Freshen Up Your Print Website with These 7 Tips If it’s been a while since you’ve focused your attention on your website, here are seven ways you can breathe new life into your website. 1. Try Out a New Website Theme One of the quickest and easiest ways to revamp your website is to give it a facelift with a new theme. Whether you want to stand out and be a print hero, like clean styles or eye-catching video, or simply prefer to highlight your local presence, you can easily find the perfect starting point to a whole new look.  As your print business evolves, so should your website. Does your current look and feel reflect your business now and in the new future? Or, does your website


Imposters online can make your life miserable. If you miss the signs and end up welcoming them into your connection circles, it can only mean one thing – bad news! Take a look at the questions below that you can use to help determine the truth from a lie. Social Media 1.) Is the profile picture featured a legitimate photo? If the photo is left blank, contains an avatar, features a model, or is simply low-quality, be suspicious and ask yourself if the connection request is worth the risk. 2.) Have I checked their username? Fake profiles will typically feature foreign usernames or usernames that contain numbers. While it would be almost impossible to tell if an account was fake simply by the username, it could be one more warning sign when combined with everything else. 3.) Does their bio make sense? Before connecting with anyone online, please do your due diligence to find out what they’re all about. If their bio features suspicious links or incorrect English (grammar, not spelling), you’ll want to steer clear. 4.) What type of content have they shared? If their account doesn’t have any recent activity, or they tend only to reshare content and


Estimating a job correctly is essential to owning and operating a print business. Over-estimate, and you risk losing the sale because you’re too expensive. Under-estimate and your bottom line suffers. This is why making sure you hit the bullseye with your estimating is so important — because everyone wins! How can you ensure a “Goldilocks” estimate every time — one where the clients say yes AND you hit your sales and profit numbers? You follow these five best practices for estimating. Best Practices for Estimating: 5 Do’s and Don’ts Don’t: Guess on Your Numbers Guessing is for board games and riddles, not for your print estimates. Estimating is not an area where you want to cut corners and base your figures on assumptions. You either need to ask prospects for the information you need yourself or invest in an estimating solution that will ensure you leave yourself enough margin with every job, big or small. Do: Ensure Accuracy You can ensure the accuracy of your estimates by taking the time to understand what the project involves. When you eliminate all of those “ballpark figures” and are able to quote precisely, you’ll be able to decide whether you want to take


Ecommerce is no longer a “wave of the future.” It’s a necessity. As part of that expectation, consumers are counting on your printing firm to be able to take credit card payments through your website and be trusted with the transaction details. Remember the pre-internet days of taking a credit card payment? You lugged that big slider thingy up onto the counter, put your NCR receipt paper in there with the credit card, and then slid it back and forth a dozen times until you magically created a semi-readable etching of the information. Ahh… those were the days; life was slower back then. Today, however, life’s quickened pace has meant that credit card payments have to hit on all markers of fast, secure, and safe. The creation of the digital space and the Amazon-like ordering experience means consumers, small business owners, and credit card companies need a way to protect themselves against digital fraud. Data and information need to be protected with just as much fervor as physical currency. And, if your printing firm wants to take credit card payments via your website, that’s where PCI compliance comes in. What is PCI Compliance? Payment card industry (PCI) compliance is a


It’s the first thing people look at when researching a company, yet almost always overlooked when considering their sales team. Your website can easily be your top sales performer and the greatest “hire” you’ll ever make. Consider what Claire Emerson of Copyblogger says, “Your website doesn’t take breaks, it won’t call in sick, and it’s focused on getting the results you want.” Are you overlooking the sales impact your website can make? 3 Ways to Make Your Website Your Greatest Salesperson 1. Interview Your Website. That may sound corny, but think of it this way: did you interview the salespeople you have on your team now? Of course, you did! Start by creating a list of “interview questions” that you can use to evaluate your website. For example, Does your website know and display everything about your print business that it should? Are you reviewing your website’s success on a regular basis? Do you offer your website “training” (i.e., content) on the questions your print buyers are asking? Does your website promote and use all of your current product offerings, services, and pricing? When you hire an employee, you give him or her your time and attention to help improve


Did you know that your printing company’s online ordering process can quite literally set the tone for your customers? Especially now, when 68% of consumers have elevated their expectations of a company’s digital capabilities because of the COVID-19 pandemic. And, across the globe, 49% of shoppers say they’re shopping online now more than they were before COVID. With the uncertainty and chaos of the past year, convenience and simplicity are the buzz words being tossed around when it comes to online ordering, and your print shop will be held to the same standards. 5 Ways to Simplify Online Ordering for Your Print Buyers Your customers expect online ordering to be a streamlined and simple process.  Here are five tips to help you get there. 1. Channel Your Inner Print Buyer The most important thing you can do to better your online ordering process, and your print business in general, is to think like a print buyer. From your website to your marketing to your online order forms, review everything through a potential buyer’s lens. Things that seem obvious to those of us in the printing industry can often leave question marks in the minds of our target audiences. What size


Having a great website starts with your home page. Just as a magazine or postcard gives you only a few seconds to capture the attention of your audience, the same is true of your digital doorstep. ”Your website is likely the first impression a potential customer will receive about your company. It’s almost like a first date. The customer simply needs to know that you have something they want and you can be trusted to deliver whatever that is.” – Donald Miller So, what can you do to ensure you grab and keep your print buyers’ eyes on you? Get started with these tips for a home page that is impossible to ignore. 5 Tips for an Effective Print Website Home Page 1. Stand out from your competition. Whether you create a website from scratch or you use a customizable website design template, your goal should be to make your website as unique to you as possible. Most of this uniqueness will come through your copywriting and images, not necessarily from your overall look. Here are a few things to keep in mind to ensure your copy is on-point: Skip the printer jargon and focus on using the same words


For any print business to succeed, you need customers! And, in times like we’ve all just experienced in 2020, you need customers for life that will weather whatever political candidates, pandemics, or other challenges may come, and who still stick it out and choose to do business with you. How can you be sure to make your printing business “sticky” enough to propel your business forward? It starts by laying the right foundation. The Foundation of Customer Retention Take a moment to consider a business you’re fiercely loyal to and think about why that is. If you’re like most of the other billions of consumers in the world, you’ll probably land around two things: customer service and ease of use. If you order your groceries online from your grocery store, for example, your purchase history, payment options, and saved items are all stored there for you. And, switching grocery stores would mean that you’d lose all that valuable information and would have to start over. (That sounds like work, doesn’t it?) Now, consider that same line of thinking from your print buyers’ point of view. What would a printer (yes, you)  need to provide for it to be too much work


Remember the 1987 classic, The Princess Bride? When asked how to create the perfect marriage for print and digital, that famous movie marriage quote always comes to mind. “Mawage. Mawage is wot bwings us togeder tooday. Mawage, that bwessed awangment…” So, how do you create that “bwessed awangment” between print and digital? Well, here are nine things you can use to get started (and share with your print prospects and customers). Plus, keep reading to explore a BONUS that will make combining your own digital and print marketing easy peasy! 1. Revisit QR Codes Think QR codes have come and gone? You may want to think again. Statistia notes that an estimated 11 million households will scan a QR Code in 2020 in the United States alone. That number is an increase from the estimated 9.76 million QR Code scans made in 2018. 2. Get Personal with Personalized URLs (PURLs) One of the biggest advantages of print is the ability to get personal. Continue that advantage into the digital realm by incorporating personalized URLs (or PURLs) on all of your direct mail marketing efforts. Dairy Queen did this amazingly well with a postcard campaign sent to customers on their birthdays with a


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