Have you ever been called a “People Pleaser”? I have. Early in my career in the printing industry, I had aspirations of my company being the largest printing establishment in the Universe! To accomplish this monumental task, I had the mindset that I would never use the word no when a customer or prospect asked if we could produce their
Have you ever heard the saying, “Never do business with friends.”? Maybe you’ve even said it yourself, or it’s a rule that you live by. No matter the case, for some reason doing business with friends can feel like we are giving more than we are getting. Because of that feeling, it can tend to put a strain on the
Do you remember when you first started in the printing business? I do. It All Started When… It was 1985, and it was my dad’s hobby in our basement. He had a beat up, old A.B.Dick 360 press with a chute delivery. I was ten years old and loved hanging out with my dad while he was learning the craft
“Does my print shop really need a Print MIS Solution?” The short answer to that question is: Yes! And here’s why… Print MIS Explained MIS is an abbreviation for “Management Information System.” Like most manufacturing businesses, the printing industry requires juggling a lot of information to function profitably. An MIS solution helps you with the juggling, and therefore, the profits!
Recently, I was having a conversation with a fellow print shop owner, and the topic of customer service came up. I mentioned that I thought customer service was more important than it ever has been in my 30-year career in the printing industry. He disagreed. “As long as I deliver a quality product in a timely manner everything works out