No Sunset On The Horizon

Tech Support For Level 1 Sites To Continue Indefinitely

Sometimes just a few words gets taken out of context and the rumors begin to fly. It has come to our attention that some of you have the impression that we’ll stop supporting Level 1 sites in 2014. We are happy to tell you that that’s not correct! We will continue to support the Level 1 websites, and have no plans in sight for discontinuing support anytime soon, and certainly not in 2014.

This means that if you have a question about using your Level 1 site, or have a technical problem that crops up, we’ll help you resolve it just as we always have.

New Development Of Level 1 Sites Ended January 2013

What may be causing the confusion is that new development on the Level 1 sites ended with the release of the Level 2 and Level 3 sites. All of our programming resources are now directed at the new websites, and have been all year long. This means that no new features will be developed for the Level 1 sites, but the sites will continue to run in their current state into the foreseeable future.

We Won’t Push, But We Recommend You Jump

We don’t have any plans to shut down the Level 1 sites, but we should warn you that since they’re no longer in active development, the day will come when they naturally reach an end to their useful life. At some point, they’ll just be “too old” to continue to be valuable. We’re not going to force you to move to a Level 2 or Level 3 site, but we do strongly encourage it.

Seeking Out Barriers

We’re working daily to make our Level 2 and Level 3 websites the best sales and marketing websites for printers available. So the most important feedback we get is the feedback that comes from you, the printers who are using our sites.

If there is anything preventing you from making the transition to the new websites, we want to hear about it! If you’ve set up a Level 2/Level 3 demo site in the past but it just didn’t “click” for you, or if there is anything preventing you from even setting up a demo site, please contact Scott at 1-800-736-0688 to let us know.