Customer Care Representative

Marketing Ideas For Printers is looking for a service-minded, tech-savvy individual to join our Customer Care Team! In selling subscription-based software solutions such as websites, print MIS, direct mail, social media, and email marketing packages, we have one goal: To help printers sell more printing! We have a 30-year history in the printing industry and are now working to build a new breed of online business and marketing tools for our customers.  This means we’re adding more talent to meet and exceed our customers’ expectations.

Details

The Customer Care Representative needs to be a “people” person and have a servant’s heart that is dedicated to helping others achieve success. We are looking for someone who can:

Receive Customer Requests

Customer requests are submitted to us through all channels of communication (the website, email, mail, phone, chat, smoke signals … we take care of our customers however they communicate with us!). You’ll be one of the first responders that help to win over our customers.

Solve Problems

You will be responsible for providing technical application support and troubleshooting our SaaS (Software as a Service) products. A lot of the time you’ll be able to solve problems using tools and resources already available to you. Sometimes you’ll be challenged to get creative and come up with new solutions, both on your own and with your team.

Develop a Thorough Knowledge

You’ll need a willingness to learn and understand of all of our existing products and services, enhancements to existing products and services, and all new products and services introduced to the market we serve.

Suggest System Improvements

As a member of the Customer Care Team, you will be well-positioned to verify that our products and services are helping to create success for our customers. See something that can be improved? Good! Our customers really appreciate knowing that someone’s looking out for them! You will be responsible to work with the quality assurance and development teams by identifying, documenting, and communicating bugs and support issues.

Test New Features

When we roll out enhancements to the apps and services we provide, you will test new features from the point of view of our customers. Since you are in regular contact with our customers, you will be in the best position to make sure the new features truly help printers sell more printing.

Onboarding

This role will take the hand-off from the sales team to get our new customers up and running with their new solutions from MI4P. You will guide the MI4P customers as they seek to set up their new products and services.

Required Qualifications and Skills

  • Stellar customer service skills
  • Excellent oral and written communication skills
  • Ability to use phone and computer systems
  • Strong listening/comprehension skills
  • Ability to stay composed and objective
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to learn complex applications
  • High School Diploma or GED required; college degree preferred

Preferred Experience

  • 3+ years of technical support experience
  • Software application implementation experience
  • Experience in a software company
  • Print Industry knowledge a HUGE plus
  • Experience with software applications or SaaS
  • Experience with JIRA bug ticketing software
  • Experience with graphic design software

Core Values

Our core values define what’s important to us. At too many workplaces the core values (if they exist at all) are simply something you walk by on your way to the lunchroom. Here at Marketing Ideas For Printers, we hire and fire based on our core values, and we evaluate our team on those core values every quarter. They’re that important to us.

If you wish to join our team, then they need to be important to you, too. Here are our core values:

Integrity: We honor God in our actions by doing the right thing.

Others First: We look beyond ourselves and serve others.

Positive Attitude: We find the best in every experience.

Reliable: We are timely, accurate, and knowledgeable.

Team Focused: We share the challenges; we share the victories.

If those core values resonate with you and are as important to you as they are to us, then you’ll love the culture of Marketing Ideas For Printers!

Benefits

We have all the expected benefits and believe fun “extras” like Pizza Friday, breakfast burritos, coffee and ice cream, sit-stand desks and a monthly visit from a masseuse make this a fun place to work! We believe you’ll love it here!

Next Steps

Ready to get started? Email your resume, cover letter, & salary requirements to hr@mi4p.com

Also, please contact us below using the message form in the footer. In your message, please include the following information:

  1. How did you learn about this opening?
  2. What appeals to you most about Marketing Ideas For Printers?

We look forward to hearing from you soon!

Our Culture

We believe that a positive attitude allows our team to find the best in every experience. We believe in being timely, accurate, and knowledgeable. We look beyond ourselves and serve others. When we work together, we share the challenges, and share the victories. We act with integrity in everything we do.

We also believe fun “extras” like Pizza Friday, breakfast burritos, coffee and ice cream, sit-stand desks and a monthly visit from a masseuse make this is a fun place to work! We believe you'll love it here!