Your New Career

Customer Care Team Leader

Marketing Ideas For Printers is looking for the best Customer Care Team Leader we can find! We’re growing, and as we grow we want to maintain our reputation for providing excellent customer care. We want to be certain that our commitment to taking care of our customers doesn’t turn into an afterthought.

Details

Our core values define what’s important to us. At too many workplaces the core values (if they exist at all) are simply something you walk by on your way to the lunchroom. Here at Marketing Ideas For Printers, we hire and fire based on our core values, and we evaluate our team on those core values every quarter. They’re that important to us.

If you wish to join our team, then they need to be important to you, too. Here are our core values:

Integrity: We honor God in our actions.

Others First: We look beyond ourselves and serve others.

Positive Attitude: We find the best in every experience.

Reliable: We are timely, accurate, and knowledgeable.

Team Focused: We share the challenges; we share the victories.

If you don’t buy into those core values, then you might run away screaming. However, if those core values resonate with you, and are as important to you as they are to us, then you’ll love the culture of Marketing Ideas For Printers!

Interested? Then it’s time to explore the details. It probably goes without saying, but the Customer Care Team Leader needs to be a “people” person and have a servant’s heart that is dedicated to helping others achieve success. Other expectations for the Customer Care Team Leader include:

Lead the Customer Care Team

Lead, manage, and hold members of the Customer Care team accountable to their roles to ensure all customers are being treated as directed by our core values. You’ll review the team’s support schedule daily to make sure customer requests are being responded to in a helpful and timely manner, and you’ll lead a weekly meeting of the Customer Care team to identify, discuss, and solve issues that come up over the course of the week.

Training

Maintain a library of all training resources available to both our staff and our customers. You’ll identify areas where there are product knowledge gaps both for the team and for our customers, and create training programs to fill any knowledge gaps identified.

Receive Customer Requests

Receive customer requests submitted to us through all channels of communication. (Email, phone, chat, smoke signals … we’ll take care of our customers however they communicate with us!) You’ll be one of the first responders that help to win over our customers.

Solve Problems

A lot of the time you’ll be able to solve problems using tools and resources already available to you. Sometimes you’ll be challenged to get creative and come up with new solutions, both on your own and with your team.

Customer Relations

Maintain positive relations with our customers. That means sometimes you’ll take ownership of all issues escalated by individual Customer Care team members, and follow those issues through to resolution.

Product Knowledge

Develop a thorough knowledge of all existing products and services, enhancements to existing products and services, and all new products and services introduced to the market we serve.

Next Steps

Ready to get started? The process starts when you provide us with your Coworker Application, available for download here:

PDF: COWORKER APPLICATION

Also, please contact us below using the message form in the footer. In your message, please include the following information:

  1. How did you learn about this opening?
  2. What appeals to you most about Marketing Ideas For Printers?

We look forward to hearing from you soon!

Our Culture

We believe that a positive attitude allows our team to find the best in every experience. We believe in being timely, accurate, and knowledgeable. We look beyond ourselves and serve others. When we work together, we share the challenges, and share the victories. We act with integrity in everything we do.

We also believe fun “extras” like Pizza Friday, breakfast burritos, coffee and ice cream, sit-stand desks and a monthly visit from a masseuse make this is a fun place to work! We believe you'll love it here!