The Client Support Representative needs to possess a blend of technical aptitude, people skills and empathy, organizational and project management ability, be naturally collaborative, articulate, and motivated by maximizing customer success and outcomes. You will own the critical early phase of the customer lifecycle and be responsible for quickly assessing each client’s unique business needs and driving them to success.

Onboarding

You will be responsible for onboarding clients and providing them with a positive first impression of Marketing Ideas For Printers. From the initial kick-off to the launch of the clients’ products and services, you’ll ensure all implementation phases are completed on time and within scope.  

In addition, you’ll work to understand and translate client needs, manage expectations and documentation requirements, and communicate clear timelines. You’ll display a team-focused mindset by adhering to pre-established processes, policies, and procedures, and collaborate with the Client Relations team in the development of customer implementation plans.

Tier 1 Tech Support

You will be responsible for providing Level 1 technical application support and troubleshooting our SaaS (Software as a Service) products. Level 1 support is meant to be handled quickly and efficiently, and when it can’t be, those requests you will pass along to the Tier 2 support team.

Inbound/Outbound

As the Client Support Representative, you will be on the frontline of answering inbound calls. You‘ll also be held accountable for making outbound calls to promote and sell our products and services to generate sales and revenue. Most of your day will be on the phone and/or doing screen share support meetings.

Consultative Sales

You’ll practice active listening with clients to identify and pursue opportunities to upsell our product and services to clients and prospects that you are working with to help them sell more printing!

Product Knowledge

To succeed as a Client Support Representative, you will need to become an expert in product knowledge. As an ever-evolving content and technology company, you will need a willingness to learn and gain a solid understanding of all of our existing products and services, enhancements, and all new products and services introduced to the market we serve.

Required Qualifications and Skills

• Pursues everything with energy, drive, and a need to achieve
• Can be counted on to exceed goals successfully
• Adaptable and flexible to change
• Willingness to do what it takes to get the job done
• Strong customer relationship skills
• Top-notch verbal and written communication skills – this is a phone sales & support position
• Strong skills in delivering presentations using screen sharing applications
• Software sales experience with proven success – B2B setting a plus
• Technically driven with the ability to remain empathetic
• Ability to work independently and in a team environment
• Active listening skills
• Provide a positive, can-do attitude and be a calming presence for others
• College degree preferred, high school diploma or equivalent required 

 Preferred Experience 

• 2+ years of technical support experience 
• 2+ years of software application implementation experience 
• Project management experience a plus 
• Print Industry knowledge a HUGE plus 
• Experience with software applications or SaaS 
• Experience with JIRA bug ticketing software 
• Experience with graphic design software 
• Experience in customer service and support 

Our Core Values

Our core values define what’s important to us. At too many workplaces the core values (if they exist at all) are simply something you walk by on your way to the lunchroom. Here at Marketing Ideas For Printers, we hire and fire based on our core values, and we evaluate our team on those core values every quarter. They’re that important to us. 

If you wish to join our team, then they need to be important to you, too. Here are our core values: 

• Integrity: We honor God in our actions by doing the right thing.
• Others First: We look beyond ourselves and serve others.
• Positive Attitude: We find the best in every experience.
• Reliable: We are timely, accurate, and knowledgeable.
• Team Focused: We share the challenges; we share the victories. 

If those core values resonate with you and are as important to you as they are to us, then you’ll love the culture of Marketing Ideas For Printers! 

Benefits 

 We have all the expected benefits and more!  We offer unlimited PTO and believe fun “extras” like Pizza Friday, breakfast burritos, coffee and ice cream, and sit-stand desks make this a fun place to work! We believe you’ll love it here! 

Next Steps

Ready to get started? Email your resume, cover letter, & salary requirements to hr@mi4p.com 

Also, please contact us below using the message form in the footer. In your message, please include the following information:  

1. How did you learn about this opening? 
2. What appeals to you most about Marketing Ideas For Printers? 

We look forward to hearing from you soon!