You’ve been there: a new order comes in, the deadline is tight, and the file? Not quite ready.

Whether it’s missing bleeds, fuzzy images, or font issues, file prep problems can slow everything down and create more stress than they should. The good news? You can head off most of those headaches by giving your print buyers a little help without piling more work on your plate.

Here are four practical ways to set them up for success.

1. Share Common File Prep Pitfalls

Not every client knows what goes into a production-ready file, and that’s OK. A simple, printer-approved checklist can make a big difference.

That’s why we put together a free guide on the most common file prep mistakes. It’s an easy win: give your customers the info upfront, and you’ll both save time later.

>> FREE DOWNLOAD: Top 7 File Prep Mistakes

2. Offer Setup Support That Scales

If your clients design their own pieces, you know how often things like margins, trim areas, and safe zones get overlooked. That’s where artwork layout templates can help.

Available as a website add-on, these downloadable templates (branded with your company’s logo) include clear design boundaries for popular products and programs. It’s an easy way to prevent production delays without needing a hands-on walkthrough every time.

3. Provide File Help for Canva Users

With more buyers using Canva for quick design work, it’s smart to give them printing-specific guidance right on your website.

Through the Help Center add-on and plugin, many of our printers now include a step-by-step Canva prep guide—covering everything from bleed settings and image resolution to how to export a print-ready PDF. It’s a great way to support DIY designers and prevent avoidable rework.

4. Let Your Website Catch the File Issues

Want to stop problem files before they even reach your inbox? Automated tools like Preflight Pro make that easy.

When a buyer uploads a PDF to your site, Preflight Pro runs an instant check for things like low-res images, missing fonts, or bleeds. If something looks off, they get notified right away and can either approve it or request help. It’s one less manual step for your team and one more way to streamline the process.

Ready, Set, Print!

Helping your print buyers prep files correctly isn’t just about smoother jobs, it’s about being the kind of partner they trust to guide them through the process.

Whether it’s a tip sheet, a Canva tutorial, or an automated file check behind the scenes, a few simple tools can make your clients more confident and make your job a whole lot easier.

Need help adding any of these resources to your site? We’re here for that.